Frequently Asked Questions

Your small business questions and answers

Everything your small business

needs to know about Nuvopia.

Nuvopia FAQ: General

Who owns Nuvopia software?

Nuvopia, Inc.

What is Nuvopia software?

Nuvopia is an all-in-one platform designed to streamline and scale your business. It provides everything you need to manage client communication, automate tasks, and enhance operations. Features include centralized text, email, and social communication, calls and video messaging, CRM, online payment processing, email marketing, and much more.

How much does Nuvopia cost?

Nuvopia offers different pricing tiers based on your business needs. Plans start at $0 per month, and custom quotes are available for businesses looking for advanced features. All package levels require a one-time onboarding fee of $250. Schedule a demo to determine the best plan for your business.

When can I start using Nuvopia? Do I need to download the software?

Nuvopia is fully cloud-based, so no downloads are needed. Once your account is set up, you can log in through any modern browser, such as Chrome, and start using the platform immediately.

How secure is Nuvopia for storing my client data?

Nuvopia uses industry-standard encryption and ensures full PCI compliance for payment processing. Your data is securely stored, and only authorized personnel can access sensitive information, keeping your business and customer data safe.

Does Nuvopia have a mobile app to manage my business?

Yes, Nuvopia offers a mobile app that allows you to manage your business on the go. The app ensures that you can access all key features from your smartphone or tablet, giving you flexibility and control over your business wherever you are.

Managing Your Business with the Nuvopia App

Does Nuvopia have a mobile app to manage my business?

What can I do with the Nuvopia app?

With the Nuvopia app, you can:

• Manage Communications: Access the Unified Inbox to view and respond to client messages, including texts, emails, and social media interactions.

• Handle Calls & Video Messages: Manage your dedicated business line, track calls, and send video messages.

• View and Update Your CRM: Access client information, update records, and track interactions from your mobile device.

• Manage Payments: Send Payment Links and track transactions, ensuring you can process payments quickly and securely.

• Automate Tasks: Set up and monitor Automations and workflows that run in the background, even when you’re away from your desk.

• Track Appointments: Use the Online Booking Calendar to check, confirm, or reschedule client appointments.

• Monitor Performance: Keep track of key business metrics, such as campaign performance, client interactions, and sales activity.

Is the mobile app available for both iOS and Android?

Can I access the same features on mobile as I do on desktop?

While the app is optimized for mobile use, you can access all essential features of Nuvopia through the app. Some advanced features, like in-depth analytics and certain AI tools, may be easier to manage from the desktop version, but the mobile app gives you full control over day-to-day business operations.

Does the Nuvopia app offer real-time notifications?

Yes, the app provides real-time notifications, alerting you whenever there are important activities like new bookings, missed calls, client payments, or messages. You can customize notification settings to suit your preferences.

Can my team members also use the Nuvopia app?

Yes, any team member with access to your Nuvopia account can use the app. Permissions and access levels can be managed to ensure that your team members only see and use the features relevant to their role.

CENTERS

What is the Launch Center Plan?

The Launch Center Plan is a free-tier offering that provides small businesses with essential tools to manage their communications, keep track of clients, and streamline operations. This plan is designed to help businesses organize all text, social media, and email communications from one place.

What features are included in the Launch Center Plan?

• Centralized Communication: Consolidate text, social media, and email into a single inbox.

• Calls & Video Messaging: Manage client calls and video messages through an integrated business line.

• Basic Web Chat: Engage with clients on your website via Web chat.

• Support & Onboarding: Enjoy basic support and onboarding assistance to get started.

• Limited Users & Contacts: Up to 5 users and a contact limit of 6,000.

What are the limitations of the Launch Center Plan?

This plan is limited to 5 users and 6,000 contacts. For businesses that need more capacity or additional tools, Nuvopia offers paid plans with advanced features.

Are there any upgrades or add-ons available for the free plan?

Yes, you can purchase add-ons to extend the functionality of the Launch Center Plan:

• Quotes, Invoices & Contracts for $29/month.

• Drag-and-Drop Website Builder for $19/month.

• Forms & Surveys for $19/month.

What channels does Inbox support?

• Nuvopia Inbox currently supports: Email platforms: Gmail, Outlook, Yahoo, and others.

• Social Media: Facebook, Instagram, WhatsApp, Google reviews

• Phone, SMS, Video messaging, and Webchat.

How does the Command Center Plan save me time?

With the Unified Inbox, all your text messages, emails, and social media communications are organized into a single place, so you don’t waste time switching between different platforms. This makes it easier to stay on top of client interactions and ensure nothing falls through the cracks.

Can the Command Center Plan help me manage client information better?

Yes, the Customer Database (CRM) feature stores all your client data in one place, helping you keep track of client history, interactions, and preferences. This ensures you have all the necessary information to provide personalized service.

How can I handle payments and transactions with this plan?

You can easily send Payment Links to clients for secure transactions. This simplifies the payment process and ensures quick and seamless transactions.

Can I share important documents with my clients?

Absolutely. The Document & File Sharing feature allows you to securely send and receive contracts, invoices, and other important documents with ease.

What happens if I miss a client call?

The Missed Call Text Back feature ensures that a follow-up message is automatically sent when you miss a call. This keeps communication flowing and reduces the chances of losing a lead.

What are the limitations of the Command Center Plan?

• Users: This plan supports up to 5 users.
• Contacts: You can store up to 6,000 client contacts. If your business grows beyond this, the Business Center Plan may be more suitable.

How can the Business Center Plan help me scale my business operations?

The Business Center Plan helps you automate key tasks like marketing, scheduling, and client follow-ups, saving you valuable time. You can run automated Email & SMS Marketing campaigns to keep clients engaged without manual effort.

Can this plan help me manage online reviews and business listings?

Yes, the Online Listings & Reviews Management feature ensures that your business details remain consistent across platforms like Google and Yelp. You can also monitor and respond to client reviews, improving your online reputation.

Can I manage appointments and bookings easily?

Absolutely. The Online Booking Calendar allows clients to book services directly from your website. You can manage your schedule efficiently and even send automated appointment reminders to clients.

Can I customize invoices and estimates for my clients?

Yes, you can create and customize detailed Estimates & Invoices, allowing you to manage billing professionally and track payments in real-time.

What are the limitations of the Business Center Plan?

• Users: This plan supports up to 10 users.

• Contacts: Manage up to 20,000 client contacts. For businesses requiring unlimited capacity, the Marketing Center Plan is the next step.

How can the Marketing Center Plan help me grow my business with minimal manual effort?

The Marketing Center Plan leverages advanced AI-driven tools to automate your customer service, marketing, and sales processes. With features like AI Marketing Smart Chat Bot and AI Sales & Booking Chat Bot, you can automate responses to customer inquiries, handle bookings, and even upsell products or services without manual intervention.

Can I manage my social media campaigns within the platform?

Yes, the Social Media Planner allows you to create, schedule, and manage posts across multiple platforms. You can also integrate your Meta & TikTok Ads directly, optimizing your campaigns from one place.

How does Nuvopia help me track performance and make data-driven decisions?

With Real-Time Analytics, you can monitor website traffic, sales funnels, marketing performance, and more. This helps you make informed decisions based on live data.

Can I use Nuvopia to manage online communities and courses?

Yes, the Build Communities & Courses feature lets you create and manage online communities, as well as deliver educational content or courses to your clients. This is ideal for businesses looking to offer more value or build a deeper connection with their audience.

What are the limitations of the Marketing Center Plan?

• Users: This plan supports up to 10 users.

There are no user or contact limitations with this plan, making it perfect for businesses looking to scale without restriction.

Payments & Onboarding

Support & Onboarding : Is there an onboarding fee?

The one-time $250 onboarding fee covers personalized setup and support. This fee ensures your business is fully integrated into Nuvopia, and we assist you in setting up features that are most relevant to your operations.

Can I upgrade or change my plan as my business grows?

Yes, you can upgrade or downgrade your plan at any time through your account settings. As soon as you upgrade, new features will be available for you to use.

How secure are the payments processed through Nuvopia?

Payments are processed with full PCI compliance, ensuring your transactions are secure and protected from fraud.

What payment options are available?

You can apply for Nuvopia’s preferred payment gateway or integrate with Stripe, PayPal, and Square for seamless transactions.

Are there any transaction fees?

Transaction fees vary based on your chosen payment gateway and processing volume. For specific rates, contact our support team.

What support options are available for Nuvopia users?

Nuvopia offers email and chat support for free plans, while paid subscribers receive full phone and priority support, including a dedicated service specialist for setup and ongoing needs.

Can I cancel my Nuvopia subscription at any time?

You can cancel your subscription anytime after the initial period by contacting our support team. A reactivation period of 60 days is available if you change your mind and wish to restore your account without losing data.

A great online presence is essential for your business– how does yours stack up?

Use our free analytics tool to see how your business compares to the competition and find out what customers are saying about you.

Your Path to Passive Income

They will teach you the best strategies, tools, and tips to find profitable niches, create engaging content, generate traffic, and convert visitors into buyers.